Ecommerce returns policy.

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Returns are only available when products have a manufactory defect.  Manufacturing defects are understood as defects linked to serial production, generally caused by mechanical failure, human error, or raw material anomalies, and not located by existing quality controls, resulting in a defect, fragility or deficiency of the product.
• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

• Reply to your order confirmation email to request which products you would like to return. Please indicate:
  • Cause of return
  • Condition of item
  • Pictures
• Once you receive from us the return authorization number, you are clear to send items back to us.
• All authorized returns should be made to:

RETURNS – FAMILY J

Return AUTH #xxxxxxxxx

2100 ORINOCO DR SUITE 164,

ORLANDO FL 32837

• Print the prepaid return shipping label to your sealed package or envelope.
• Send all items back to us.

After we receive and review your item returned, your refund or replacement product, or store credit may take 2 to 6 weeks after received date.

Shipping fees should be paid by the customer, unless agreed between the customer and us.

Restocking fees will be charged to the customer.

Be careful reusing shipping materials. Do not use damaged, broken, or incomplete bags, fillings, and envelopes.

If you have more questions, please contact us at https://familyjoyas.com/