SHIPPING POLICY

Our processing time is 24 to 48 hours after order has been placed, it includes fulfilment, handling and drop-of.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Potential delays due to a high volume of orders or postal service problems that are outside of your control may occur and we are not liable to such delays.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

No free shipping is available unless the item value is $100 or less.

min     max    base   factor  rate     Type

0          100     14.95  0          14.95  standard +/-

101     200     14.95  3          17.95  standard +/-

201     300     14.95  6          20.95  standard +/-

301     400     14.95  9          23.95  standard +/-

401     500     14.95  12       26.95  standard +/-

501     600     14.95  15       29.95  standard +/-

601     700     14.95  18       32.95  standard +/-

Local delivery is available upon request. Charges may apply.

If you offer local delivery or in-store pickup to customers in your area, you can dedicate a section of your shipping policy page to explain the process or create a separate shipping page specifically for local customers.

Free local delivery is available for orders over $X within [area of coverage]. For orders under $X, we charge $X for local delivery.

Deliveries are made from [delivery hours] on [available days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range.

In-store pickup

You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 7 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.

International Shipping

International Shipping is not available at this moment.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at customerservice@familyjoyas.com  with your name and order number, and we will investigate it for you.

Check your confirmation email with updated tracking information.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Check your selected carrier policies and review how it will affect your shipment. You may not be able to ship to an P.O. Box

Refunds, returns, and exchanges.

We accept returns up to 1 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at shipping@familyjoyas.com  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at customerservice@familyjoyas.com